Legal and trust

Legal information and service documents

Find provider details, privacy information, service terms and ways to exercise your rights.

Provider, rights and reporting

Provider information and legal contacts
Report illegal content
Complaints and redress
Security incidents and customer notifications
Consumer rights and withdrawal
Accessibility information

New Managed VPS orders

For new business-purpose VM Start orders with Managed OS, the following immutable version applies together with the accepted Order: p100-os89-2026-10-05-v1. Existing customer agreements retain their accepted versions.

Business terms
VM Start service schedule
Managed services addendum
Support policy
Data processing agreement
Acceptable use policy

Standard service documents

Business service terms
Data processing agreement
Acceptable use and content decisions
Switching provider and ending a service
Managed service responsibilities
Backups and recovery
Support and service levels

Service-specific schedules

Processing schedules
Service portability register

Account, privacy and assurance information

Account and enquiry terms
Privacy statement
Cookies and browser storage
Website and enquiry data locations
Website and enquiry providers
Account and enquiry security
Report a security vulnerability
Requests from public authorities
Customer due diligence checklist

For a copy of your existing agreement or help finding a document, contact us. Each standard document can be saved as text. Service-specific customer schedules are supplied privately to the relevant customer.

Updated 4 October 2026 · Version legal-catalogue-2026-10-04-v5.