Acceptable use and content decisions

1. Scope and permitted use

This policy forms part of a service agreement only where its version is incorporated. It does not retrospectively change an existing agreement. Statutory duties and lawful orders apply independently. Customers may use their agreed resources for lawful purposes within the service scope and must have the necessary rights and permissions for their content and activities.

Do not use the service for unlawful content, infringement of rights, fraud, phishing, malware distribution, unauthorised system access, denial-of-service attacks, unsolicited unlawful messaging, or deliberate disruption of another user or network. Do not evade a proportionate restriction or exceed expressly agreed resource limits in a way that harms the service. Medical personal data are outside the intended service scope.

2. Reporting a concern

Anyone may report specific allegedly illegal hosted content through Report illegal content. For a vulnerability in Novasean systems, use Report a security concern. Identify the material and concern precisely and avoid sending unnecessary personal data. A disagreement or offensive opinion is not automatically illegal.

3. Assessment and available measures

Content decisions must consider the notice or other available evidence, the applicable law and agreed rule, the seriousness and urgency of harm, context, affected rights, and whether a narrower measure can resolve the problem. Measures may include requesting information or correction, restricting specific content, disabling access, or suspending or ending an affected service or account where justified. They must be diligent, objective and proportionate.

These terms do not authorise a content decision solely because an automated score flags it. A person must assess a disputed content decision. Where automated tools are used in a particular decision, the required notice must explain that use. This policy does not assert that a specific detection tool is deployed or that customer content is generally monitored. It creates no general duty to inspect all customer content.

We should give the customer an opportunity to address a problem where practicable. Immediate action may be necessary for urgent harm or a binding legal duty. Content and service restriction must not automatically erase data or remove lawful retrieval rights.

4. Reasons and review

For a restriction based on alleged illegality or incompatibility with agreed terms, the affected recipient must receive the statement of reasons required by Article 17 DSA at the latest when the restriction is imposed, where the relevant contact details are known. It must identify the measure and its scope and duration where relevant, the facts and circumstances, whether a notice or our own investigation prompted it, relevant automated processing, the legal or contractual ground and why it applies, and available redress. The statutory exception for deceptive high-volume commercial content remains.

Request a review at support@novasean.com with the decision reference and reasons you disagree. A person must consider the review and correct an unsupported restriction. See complaints and redress. This voluntary review route does not claim that every hosting service is an online platform subject to the DSA platform complaint system, and does not remove any applicable statutory remedy.

5. Emergencies, privacy and changes

Where information gives rise to suspicion of an offence involving a threat to life or safety, the hosting provider must make the notification required by Article 18 DSA. Other disclosures require a lawful basis and appropriate validation. Information must be limited to what is needed, and notice handling must respect privacy and confidentiality without suppressing required reasons or redress.

Significant changes to an incorporated policy must be notified in accordance with the service terms and law. Changes cannot be applied retroactively merely by replacing this page.