[https://novasean.com/legal] Legal and trust documents

Legal and trust

Provider information and legal contacts

Who operates Novasean and how to contact us.Customer information

This page explains its stated scope. Existing agreements and mandatory legal rights continue to apply.

On this page

• The service provider

• Customers and other users

• Authorities and regulatory communications

• Prices and agreements

The service provider

Maarten Strootman operates NovaSEAN as a trade name of the Dutch sole proprietorship Straeder. The establishment and correspondence address is Karekietstraat 18, 1431 WP Aalsmeer, the Netherlands. Netherlands Chamber of Commerce (KVK): 42050491. VAT identification number: NL005456844B62.

Use the seller details in your agreed order and invoice together with this information. Contact us if they differ or you need to identify the provider for an existing agreement.

Customers and other users

Email [mailto:support@novasean.com] support@novasean.com or use the [https://novasean.com/contact] contact page, which includes the client-portal route. You can request a response from a person. Support email is imported into WHMCS; it is another submission method, not an independent route if that whole system is unavailable. You do not need to buy a service to contact us. The public website is not an emergency service.

For privacy and data-subject requests, email [mailto:privacy@novasean.com] privacy@novasean.com. See the [https://novasean.com/legal/privacy-statement] privacy statement. For allegedly illegal hosted content, use [https://novasean.com/legal/report-illegal-content] Report illegal content. For a vulnerability, use [https://novasean.com/legal/responsible-disclosure] Report a security concern.

Authorities and regulatory communications

The electronic contact point for Member State authorities, the European Commission and the European Board for Digital Services under Article 11 of the Digital Services Act is [mailto:support@novasean.com] support@novasean.com. Use the subject “Authority request” and identify the authority, legal basis, case reference and response deadline. Communications may be in Dutch or English. Do not email bulk personal data or credentials; first ask for a suitable secure delivery route.

See [https://novasean.com/legal/lawful-request-handling] requests from public authorities for validation and disclosure principles. A public contact point does not waive a valid confidentiality restriction or create a promise that every demand will be fulfilled.

Prices and agreements

The offer must state the currency, billing period, set-up and recurring fees, applicable taxes, minimum term, renewal and cancellation conditions before you place an order. Where business prices exclude VAT, that must be stated. Account registration and a portfolio enquiry do not place a hosting order.

The [https://novasean.com/legal] legal catalogue distinguishes current notices, account terms and standard service documents. No industry certification or subscribed code of conduct is asserted by publishing these documents.

Published 4 October 2026 · Version provider-information-2026-10-04-v1.

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